Refund Policy

• Cubekrafts Pro subscription payments, including the most recent renewal.
• Enquiry credit purchases (exclusive and shared credits).

Cancelling Pro stops future renewals and you keep Pro access until the end of the period you have already paid for.

Refunds are processed by our payment provider and Merchant of Record, Paddle. Visit paddle.net with your order details, or email us at customercare@cubekrafts.com and we will help you through it. Refunds are returned to the original payment method, normally within 5–10 business days of approval.

Separately from refunds, if an enquiry routed to you is unreachable or clearly invalid, report it from your enquiry inbox. Approved reports return the credit to your balance automatically — no payment refund needed.